Policies



Class Pack and Series Policies:

All class packs have an expiration date and are non-transferable and non-refundable.

  • For 10-Class Packs: Reach Yoga staff will record the issue date (the date you purchase your classes) and the expiration date (90 days from issue date).
  • For 20-Class Packs: Reach Yoga staff will record the issue date (the date you purchase your classes) and the expiration date (90 days from issue date).
  • For Kids’ Series: When you purchase a Series for kids, you are committing to a specific time each week for 6-12 consecutive weeks (whatever the term of the series is), and your tuition covers that series only (no other classes or future dates). Price of the series is already discounted with the expectation that participants may miss 1-2 sessions.

Workshop Policies

  • Pre-payment in full is required at time of registration.
  • Refunds will be issued for cancellations up to two weeks prior to the date of workshop.
  • Reach Yoga credit only is given for cancellations at least seven (7) days prior to the workshop.
  • No refunds, no credits fewer than seven (7) days prior to the workshop.
  • If Reach Yoga cancels a workshop, a full refund will be issued.

Free Cards

  • Use of our studio, including with a Free Class card, is contingent on signing a waiver of liability.
  • Class cards must be used by the expiration date.
  • If a specific teacher or class is specified on the free class card, the card is usable only for that teacher or class.

Private Classes, Parties, and Corporate Events

  • Pre-payment by cash or credit card is required at time of booking.
  • Cancellations more than 24 hours prior to the scheduled session will receive a refund.
  • Cancellations within 24 hours of scheduled session will receive neither a refund nor a credit.

Online Purchasers, Please Note:

Activation date on any class pack purchased online begins on your first visit. First visit must be within fourteen (14) days of purchase.

Boutique Policy

  • Returns are accepted within seven (7) days with a receipt, assuming merchandise is unused, in original packaging, and has tags attached.
  • Reach Yoga credit for returns within thirty (30) days with a receipt.
  • Clothing must be unworn, and yoga mats and towels must be in their original packaging.
  • Used clothing, mats, towels, etc. are non-returnable.
  • Underwear is non-returnable and non-exchangeable.
  • All sale items are final sales.

Yoga Etiquette/What you need to know:

  • We provide mats, towels, and props for your use. If you borrow one of our mats, please be sure to wipe down your mat with cleansing towels (which we provide) after your class to ensure the mat is clean for the next student.
  • We provide water and tea for your enjoyment at the rear of the studio.
  • Please arrive at least ten (10) minutes before the start of any class to allow adequate time to check in and pay for the class and to set up your mat and get settled in the studio.
  • If you do arrive late, please come in calmly and quietly.
  • Please turn off all cell phones and pagers.
  • Please do not walk into the studio wearing shoes; you may leave your shoes at the front (retail and check-in area) of the studio.
  • Please bring coats and any personal items (purses etc.) into the studio.  There is an area within the studio designated for these items.  In order to maximize space, the only items on the floor of the studio should be your mat, towel and any props.
  • Please maintain quiet voices within the studio before, during, and after your class.
  • Please wear comfortable clothing. We suggest yoga pants and tops or shorts and tanks.
  • Please plan to stay for the entire class. If for any reason you find you need to leave before the class is over, please do so as quietly as possible.

 

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